Customer Service

Delivery

Hello and welcome to the Braumach shipping and delivery information page!

We only offer our items online shipped directly to your doorstep metro and regional. FREE SHIPPING is and option on some orders, be sure and read the Delivery Information closely as it can change from item to item. We use approved couriers to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery timing. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order. Note COVID restrictions may delay the delivery of your item.

Free Delivery

Free shipping is available on selected items and subject to change without notice. To get Free shipping same day dispatch, you will need to place your order by 8am Monday to Friday business operational hours.

Terms & Conditions

  • Only serious Bidders and Buyers - Read and comply with Ebays Terms and Conditions
  • Make sure you read items description and only purchase or bid on suitable items
  • Braumach makes every effort to describe every item listed with accuracy, questions/queries on any item can be made directly to Braumach via email
  • Buyer / Bidder is to make no assumptions on the compatibility of any item listed.
  • Braumach will not directly or indirectly support any third party software.
  • Braumach will not accept any returns from 3rd parties, refunds and replacements will only be given to the verified holder of the buying account.
  • FREE POSTAGE is not free, Australia Post, Freight and other Courier companies send us the bill for any item that it is purchased on the Braumach account, any incorrectly purchased or not required item returned for a refund will be refunded less the applicable Postage and handling fees..
  • REFUND FEES - Up to 500gm incurs $10.50 deduction, from 500gm - 1kg $12.50.. Items larger than this will receive a deduction from any refund based on the initial Postage fees applied. Buyer agrees to these fees upon purchase of any item marked as FREE POSTAGE from Braumach, if you have any questions on any item please contact us prior to purchase.
  • RETURN TO SENDER - RTS fees are billed back to our account, as such any item incorrectly purchased or a not required item that has been marked from the buyer as a RTS will incur the RTS fees, same fees as above apply. Note this means if you purchase and incorrect item under FREE postage and mark it as a RTS instead of accepting it you will incur both FREE POSTAGE delivery and RTS fees deducted from any applicable Refund.
  • Refunds will only be given to items received in a timely manner and packed in the same packaging they were originally sent. Items that have been fitted or damaged in any way will not receive a refund, item must be in a resalable state.
  • Returns - Unless agreed upon, Items for Return must be received to the return address within the set return time window as marked on the item upon time of sale.
  • All items won or purchased through Ebay will be posted / freighted directly to the client at the clients expenses unless otherwise specified - NO PICKUPS!
  • Buyer / Bidder must consider total amount payable including any extra charges where stated - (freight / post / handling)
  • If buyer feels the need for any reason to post bad feed back! we urge them to contact us directly to resolve an matter that may have arisen.
  • We give good feedback to every buyer / bidder that completes their transaction in a reasonable amount of time.
  • There will be a 20% restocking fee if buyer purchases incorrect item without reading description correctly.
  • Where possible we offer an additional insurance fee on items, this fee is to cover loss or damage in transit on all items won or purchased. Client understands and accepts that they may incur costs should the item be damaged or lost in transit should they choose to not pay this fee.
  • Replacement item or refund will be given at our discretion.
  • Braumach will test any and all items returned under its warranty terms. Should said item/s be deemed in operational and working order, buyer will be responsible for the return postage
  • All items come with money back guarantee from time of delivery (set time may differ from listing to listing)
  • Warranty periods will be covered where stated
  • Where specified items must be fitted by an appropriate accredited technician
  • Buyer assumes all responsibility for the design function of any said project that incorporates a purchased Braumach item.
  • Braumach assumes that all its items sold are used in accordance with AUST Certified Engineer designs.
  • Braumach will not be held responsible for any damage caused by the incorrect fitting of item/s supplied, or any damage caused by the attempted fitting of incorrectly supplied item/s. Buyer is required to make certain the item supplied is the correct item stated. Buyer is to advise Braumach directly should they feel they have been supplied the wrong item.
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